At Blooms Choco, we are committed to ensuring that our customers are delighted with each purchase. If, for any reason, you are not completely satisfied with our products, please review our return policy below.
1. Return Eligibility
- Perishable Items: Due to the perishable nature of our chocolates, we do not accept returns on opened or consumed products.
- Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. We will gladly arrange for a replacement or offer a refund.
- Gift Items: Items received as gifts are also covered under our return policy. Please contact us within the stated period for resolution.
2. Return Process
- Contact Us: Email our customer service team at [email protected] with your order number, photos of the product (if damaged), and a description of the issue.
- Approval: Our team will review your request and provide instructions for your return or replacement. Approved returns must be shipped back within 10 days of approval.
3. Refunds
- Refund Method: Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item, where applicable.
- Shipping Fees: Shipping fees are non-refundable. Return shipping costs for non-damaged items will be the responsibility of the customer.
4. Non-Returnable Items
Customized or seasonal products (such as holiday gift boxes) cannot be returned unless they arrive damaged or defective.
Any items purchased on clearance or as final sales are not eligible for return or exchange.
5. Customer Satisfaction Guarantee
Our goal is to make sure each of our customers enjoys their experience with Blooms Choco. If you are unhappy with a product or service, please reach out to us, and we will do our best to resolve the issue.
Thank you for choosing Blooms Choco. We appreciate your business and are here to help ensure a delightful experience with our chocolates!