At Blooms Choco, we are committed to delivering high-quality products and ensuring customer satisfaction. Our Warranty Policy outlines the terms and conditions for any issues with our products.

1. Limited Warranty Coverage

Blooms Choco offers a limited warranty on our chocolate products for 7 days from the date of delivery. This warranty applies only to products that arrive damaged, defective, or in an unsatisfactory condition.

2. Warranty Exclusions

  • Perishable Nature: Due to the perishable nature of our products, we cannot warranty items for flavor changes, quality alterations, or texture changes resulting from improper storage (e.g., exposure to heat, moisture, or direct sunlight).
  • Third-Party Handling: Any damage or defect resulting from third-party mishandling (such as incorrect shipping address or recipient unavailability) is not covered under this warranty.
  • Allergy Information: While we provide information on potential allergens, Blooms Choco is not responsible for adverse reactions to ingredients listed on our packaging.

3. Warranty Claims Process

  • Report Issue: To make a claim, please contact our customer service team at [email protected] within 7 days of receiving your order. Include your order number, photos of the product, and a description of the issue.
  • Evaluation: Our team will assess your claim and may request additional information to verify the issue.
  • Resolution: If the product is found to be defective, we will offer a replacement, store credit, or refund based on the specific case.

4. Resolution Timeline

  • Warranty claims are typically processed within 3-5 business days after submission. Approved replacements or refunds will be issued within 7-10 business days.

5. Shipping for Replacement Products

  • Blooms Choco covers shipping costs for approved replacements due to defective or damaged products. However, if the product needs to be returned for evaluation, return shipping costs may be the responsibility of the customer unless specified otherwise.

6. Limitation of Liability

  • Our liability under this Warranty Policy is limited solely to replacement, credit, or refund of the defective product, and does not extend to any indirect, incidental, or consequential damages.

Thank you for choosing Blooms Choco! For questions regarding our Warranty Policy, please reach out to our customer support team. We are here to help ensure every chocolate experience with us is exceptional.